Refund and Returns Policy

Welcome to sobbd.com marketplace. We always try to ensure that our customers have a smooth and satisfying shopping experience. However, if for any reason you are not completely satisfied with your purchase, our refund policy is designed to help you.

1. Eligibility for Refund

• Refund requests must be made within 7 days of receiving the product.
• Products must be unused, undamaged, and returned in their original packaging.
• Certain items such as digital downloads, personalized items, or perishable goods are non-refundable.

2. Refund Process

• To initiate a refund, please contact our support team at support@sobbd.com with your order ID and reason for return.
• Once your return request is approved, you will receive instructions on how to send the item back.
• After receiving and inspecting the product, we will notify you about the status of your refund.

3. Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited back to your original payment method.

4. Exchange Policy

• If you received a defective or wrong product, you may request an exchange instead of a refund.
• Exchange requests should be made within 7 days of delivery.

5. Shipping Costs

• Shipping costs are non-refundable.
• Customers are responsible for return shipping charges unless the return is due to our mistake (e.g., wrong or damaged product).

6. Contact Us

For any refund or exchange-related questions, please contact us:
📧 Email: support@sobbd.com
📞 Phone: [Your contact number]